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Contact Us

We are here to answer your questions. Use the chart below to find out who to call to get the information you need.

Type of Question Number You Should Call
  • The Health Options Program in general
  • Health Options Program enrollment
  • Health Options Program premium payments and refunds
  • Health Options Program claims questions for HOP medical coverage

1-800-PSERS25 (1-800-773-7725)
8 a.m. to 5 p.m. EST, Monday—Friday

  • Premium Assistance Program

1-866-483-5509
8 a.m. to 4:30 p.m. EST, Monday—Friday

  • Prescription drug benefit (Enhanced and Basic Medicare Rx Options only)

1-888-239-1301
TTY/TDD: 1-800-498-5428
24 hours a day, 7 days a week

Address mail inquiries to:
OptumRx
PO Box 509075
San Diego, CA 92150-9075

  • Medicare

www.medicare.gov
1-800-MEDICARE (1-800-633-4227)
TDD/TTY: 1-877-486-2048

  • SilverSneakers

www.silversneakers.com

Managed Care Plan Contact Information

Aetna
http://stage-psers.aetnamedicare.com/
Medicare-eligible information: 1-800-307-4830
Pre-65 information: 1-800-343-9264

Capital Blue Cross
https://www.capbluecross.com/PSERS
Medicare-eligible and Pre-65 pre-enrollment information: 1-800-542-6373
Current SeniorBlue HMO annuitant/members: 1-800-779-6962
Current SeniorBlue PPO annuitant/members: 1-866-987-4213

Geisinger
http://www.thehealthplan.com/psers
Medicare-eligible information: 1-800-631-1656 (Pre-enrollment)
Medicare-eligible information: 1-800-498-9731 (Post-enrollment)
Pre-65 information: 1-800-504-0443 (Pre- and post-enrollment)

Highmark
http://psers.highmarkretireesolutions.com/
Medicare-eligible and Pre-65 pre-enrollment information: 1-866-706-2990 (reference code: 11FB9900)
Medicare-eligible and Pre-65 post-enrollment information: 1-822-215-9931

Keystone/Independence Blue Cross
http://www.ibx.com/psers
Medicare-eligible information: 1-877-393-6733
Pre-65 information: 1-800-227-3114

UPMC
http://www.upmchealthplan.com/psersmedicare
Medicare-eligible information: 1-866-517-2806
Pre-65 information: 1-866-517-2806