Contact Information

HOP Administration Unit

Health Options Program enrollment, premium payments and refunds, the Medicare Supplement plans, and the HOP Pre-65 Medical Plan

1-800-PSERS25 (1-800-773-7725); 8 a.m. to 8 p.m. ET, Monday–Friday

If calling from outside the U.S., dial the exit code of the local country then: 1-717-305-7388

Registered members can contact the Health Options Program online by using the secure “Contact HOP Online” email link on their Member Dashboard.

Premium Assistance

1-866-483-5509, 8 a.m. to 8 p.m. ET, Monday–Friday

Medicare

medicare.gov 

1-800-MEDICARE (1-800-633-4227); TDD/TTY: 1-877-486-2048

Enhanced, Basic, and Value Medicare Rx Options

1-888-239-1301; TTY/TDD: 1-800-498-5428; 24 hours a day, 7 days a week

Address mail inquiries to:

OptumRx
P.O. Box 509075
San Diego, CA 92150-9075

Dental and Vision Option

MetLife Dental

1-855-700-7997; 8 a.m. to 11 p.m. ET, Monday–Friday

Mail Claims to:

MetLife Dental Claims
P.O. Box 981282
El Paso, TX 79998-1282

EyeMed Vision

1-855-663-7444

  • Monday–Friday: 7:30 a.m. to 11:00 p.m. ET
  • Saturday: 8:00 a.m. to 11:00 p.m. ET
  • Sunday: 11:00 a.m. to 8:00 p.m. ET

Submit claims through the online claim form or by logging in to the EyeMed Vision website.

SilverSneakers Fitness Program

silversneakers.com 

Medicare Advantage Plans and Managed Care Plans

Aetna

Medicare-eligible information: 1-800-307-4830 (TTY: 711)

Pre-65 information: 1-888-982-3862

Capital Blue Cross

Medicare-eligible and Pre-65 pre-enrollment information: 1-800-542-6373

Current Capital Blue Cross HMO annuitant and members: 1-800-779-6962

Current Capital Blue Cross PPO annuitant and members: 1-866-987-4213

Highmark

Medicare-eligible and Pre-65 pre-enrollment information: 1-833-867-7966; reference code: 24FB178391

Medicare-eligible and Pre-65 post-enrollment information: 1-800-215-9931

Keystone / Independence Blue Cross

Medicare-eligible information: Keystone Select 65: 1-844-352-1699

Personal Choice 65: 1-888-879-4293

Pre-65 information: 1-877-393-6733

UPMC

Medicare-eligible information: 1-866-517-2806

Pre-65 information: 1-888-876-2756

Last Modified: December 7, 2023

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