Contact Information
HOP Administration Unit
Health Options Program enrollment, premium payments and refunds, the Medicare Supplement plans, and the HOP Pre-65 Medical Plan
1-800-PSERS25 (1-800-773-7725); 8 a.m. to 8 p.m. ET, Monday–Friday
If calling from outside the U.S., dial the exit code of the local country then: 1-717-305-7388
Registered members can contact the Health Options Program online by using the secure “Contact HOP Online” email link on their Member Dashboard.
Premium Assistance
1-866-483-5509, 8 a.m. to 8 p.m. ET, Monday–Friday
Medicare
1-800-MEDICARE (1-800-633-4227); TDD/TTY: 1-877-486-2048
Enhanced, Basic, and Value Medicare Rx Options
1-888-239-1301; TTY/TDD: 1-800-498-5428; 24 hours a day, 7 days a week
Address mail inquiries to:
OptumRx
P.O. Box 509075
San Diego, CA 92150-9075
Dental and Vision Option
1-855-700-7997; 8 a.m. to 11 p.m. ET, Monday–Friday
Mail Claims to:
MetLife Dental Claims
P.O. Box 981282
El Paso, TX 79998-1282
1-855-663-7444
- Monday–Friday: 7:30 a.m. to 11:00 p.m. ET
- Saturday: 8:00 a.m. to 11:00 p.m. ET
- Sunday: 11:00 a.m. to 8:00 p.m. ET
Submit claims through the online claim form or by logging in to the EyeMed Vision website.
SilverSneakers Fitness Program
Medicare Advantage Plans and Managed Care Plans
Medicare-eligible information: 1-800-307-4830 (TTY: 711)
Pre-65 information: 1-888-982-3862
Medicare-eligible and Pre-65 pre-enrollment information: 1-800-542-6373
Current Capital Blue Cross HMO annuitant and members: 1-800-779-6962
Current Capital Blue Cross PPO annuitant and members: 1-866-987-4213
Medicare-eligible and Pre-65 pre-enrollment information: 1-833-867-7966; reference code: 24FB178391
Medicare-eligible and Pre-65 post-enrollment information: 1-800-215-9931
Keystone / Independence Blue Cross
Medicare-eligible information: Keystone Select 65: 1-844-352-1699
Personal Choice 65: 1-888-879-4293
Pre-65 information: 1-877-393-6733
Medicare-eligible information: 1-866-517-2806
Pre-65 information: 1-888-876-2756
Last Modified: March 14, 2024
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