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Contact Us

We are here to answer your questions. Use the chart below to find out who to call to get the information you need.

 

Type of Question

Number You Should Call
  • The Health Options Program in general
  • Health Options Program enrollment
  • Health Options Program premium payments and refunds
  • Health Options Program claims questions for Health Options Program medical coverage

1-800-PSERS25 (1-800-773-7725)
If calling from outside the U.S., dial the exit code of the local country then: 1-717-305-7388
8 a.m. to 8 p.m. EST, Monday—Friday

 

Registered members can contact the Health Options Program online by using the secure "Contact HOP Online" email link on their Member Area page.

  • Premium Assistance Program

1-866-483-5509
8 a.m. to 4:30 p.m. EST, Monday—Friday

  • Prescription drug benefit (Enhanced, Basic and Value Rx Options)

1-888-239-1301
TTY/TDD: 1-800-498-5428
24 hours a day, 7 days a week

Address mail inquiries to:
OptumRx
PO Box 509075
San Diego, CA 92150-9075

  • MetLifeDental Plan

MetLife's Dental website

1-855-700-7997
Dental PPO Plan Representatives are available to answer your questions Monday through Friday, 8 a.m. to 11 p.m. EST.

Mail Claims to:
MetLife Dental Claims
P.O. Box 981282
El Paso, TX 79998-1282
  • Medicare

www.medicare.gov
1-800-MEDICARE (1-800-633-4227)
TDD/TTY: 1-877-486-2048

  • SilverSneakers

www.silversneakers.com

Medicare Advantage Plan Contact Information

Click on the links below to visit each Medicare Advantage Plan provider's website.

Aetna
www.aetnamedicare.com/psers/en/index.html
Medicare-eligible information: 1-800-307-4830
Pre-65 information: 1-888-982-3862

Capital Blue Cross
www.capbluecross.com/PSERS
Medicare-eligible and Pre-65 pre-enrollment information: 1-800-542-6373
Current BlueJourney HMO annuitant/members: 1-800-779-6962
Current BlueJourney PPO annuitant/members: 1-866-987-4213

Highmark
psers.highmarkretireesolutions.com/
Medicare-eligible and Pre-65 pre-enrollment information: 1-833-867-7966; Reference Code: 21FB178391 (21 references the plan year, FB is the Plan type, and group number)
Medicare-eligible and Pre-65 post-enrollment information: 1-800-215-9931

Keystone/Independence Blue Cross
www.ibx.com/psers
Medicare-eligible information: 1-877-393-6733
Pre-65 information: 1-800-227-3114

UPMC
www.upmchealthplan.com/psersmedicare
Medicare-eligible information: 1-866-517-2806
Pre-65 information: 1-866-517-2806

Last modified: July 30, 2020