When You Need A Little Extra Support
Whether you are facing a serious health issue, hospital admission, or want to quit smoking, the Health Options Program has you covered. Our plan options provide financial protection from the high cost of health care—and programs, such as Elder Care and Health Care Management, to help with everything else.
The advocates and case managers are trained on the Health Options Program benefit plans. They can support you while you focus on your well-being. Each program is designed to focus on a specific type and level of care, as shown below.
|Elder Care Program (general wellness resources)
|Health Care Management (medically necessary services)
A service that connects members with resources for their overall well-being.
A program that supports members (or their authorized representative) through a serious health condition and related treatment.
|How it works
Members can call the Elder Care Program at 1-866-794-0685 to speak to a social and human services advocate.
In certain cases, such as a hospital admission, an advocate may reach out directly to the member.
Advocates also work with Health Care Management case managers.
In most cases, a representative will reach out to members based on their claims experience. However, members can call the Health Care Management Program at 1-800-480-6658.
A representative will take your information and send it to a case manager, who will contact you at a later time. All case managers are registered nurses.
|Examples of when to use these programs
Services are available only when they are medically necessary and covered under the Health Options Program.